• Provide a welcoming and efficient check-in/check-out experience, ensuring high guest satisfaction. 
  • Provide exceptional customer service via supplementation of detailed information of our rooms and facilities, as well as addressing feedback and complaints promptly and professionally. 
  • Manage reservations from diverse channels (OTA, Phone, Walk-ins, Website), as well as payments and deposits from guests. 
  • Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements. 
  • Perform ad hoc tasks as required, demonstrating adaptability and a proactive approach to responsibilities. 


  • Able to work shifts and on public holidays, 6 days a week. 
  • Team player with a pleasant personality. 
  • Can communicate well in English and Bahasa Malaysia (verbally). 
  • No academic qualification needed.