Responsibilities
- Provide a welcoming and efficient check-in/check-out experience, ensuring high guest satisfaction.
- Provide exceptional customer service via supplementation of detailed information of our rooms and facilities, as well as addressing feedback and complaints promptly and professionally.
- Manage reservations from diverse channels (OTA, Phone, Walk-ins, Website), as well as payments and deposits from guests.
- Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.
- Perform ad hoc tasks as required, demonstrating adaptability and a proactive approach to responsibilities.
Requirements
- Able to work shifts and on public holidays, 6 days a week.
- Team player with a pleasant personality.
- Can communicate well in English and Bahasa Malaysia (verbally).
- No academic qualification needed.
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